Product Availability
For all the products listed in the equusriding.gr catalogs, you can check before placing your order which of our products are available in our warehouses and ready for immediate delivery, and which we can order for you and the time it will take for them to become available. In the event that a product is not immediately available within your desired time frame, you have the option, if you consider that this period is not satisfactory, to request the cancellation of the order for that particular product.
Force MajeureIf, due to reasons of force majeure (e.g., severe weather conditions, strikes, etc.), we are unable to deliver the products to you within the predetermined timeframe, we will notify you via e-mail and/or telephone so that you can inform us whether you wish to proceed with the completion of your order under these circumstances. Working days & hours Our online store operates 24 hours a day, 7 days a week. Please note, however, that messages will be read by us on working days from 10:00 AM to 2:00 PM the following day after they are sent by you.
Right of Withdrawal
According to the Consumer Protection Law (Law 2251/1994), you have the right to return the product within ten (10) days from the date of receipt. A product return is accepted only if the product is in its original condition, not dirty or altered, or in any other condition different from its original state. In any case, the return shipping costs are borne by the customer.
RefundsMoney is NOT refunded. A credit note is issued, valid for 1 year from the date of purchase.
NO RETURN ON SALES ITEMS
Product Warranty
The warranty of the products is determined by the manufacturer of each item. The company EQUUS N.G. FOTIADIS A.E.B.B.E. does not offer any additional warranty unless otherwise agreed.
Personal Data & Security
The personal data you provide to equusriding.gr is used exclusively by it and its affiliated businesses, for the purpose of promoting and executing the transactional relationship. It is also not allowed to be used by any third party without complying with the provisions of Law 2472/97 regarding the protection from the processing of personal data, as in effect at any given time. Equusriding.gr acts in accordance with the applicable legislation. Your personal information is kept securely for as long as you are registered as a member of the equusriding.gr online store and is deleted upon your request.
Customer Obligations and Rights
The customer is obliged to register as a member in the equusriding.gr online store by accurately filling in the information required by the relevant form, in order to be able to make the purchases he wishes. The customer is obliged to indicate an address (residential or work) for the delivery of the order, which will be made on working days and hours. In the event that the shipping address of the order is declared incorrectly, the responsibility lies solely with the customer. In the case of resale, our company is not responsible to the last customer. The customer acknowledges that the rendering of colors may deviate from reality in terms of shades and tones, as they are rendered by electronic machines, the settings of which are influenced by many parameters and are defined by the capabilities of each machine and the individual user. Many products are also available in other colors than those shown on our website, it is also advisable to contact us by phone. The customer has the right to exchange products of equal value, provided that they have not been used or processed, within 14 calendar days of receipt, assuming the shipping costs for returning the products to the company and informing it of the new products he wants, if they are available. The customer has the right to withdraw, provided that the product packaging has not been opened, within 14 calendar days of receipt, returning the product in its original condition at his own expense.
Product Availability
equusriding.gr ensures that the products included in the online store www.equusriding.gr are available. Excluding those that are on special offer. Delivery time of goods The processing of orders and their delivery is completed within approximately 7 working days from the order. Excluding products that require an order, you will be informed about the delivery time via email. Limitation & Assumption of Liability equusriding.gr is not liable to customers / users for any damages that may arise from the non-execution of their order. It also reserves the right to change the delivery time of the goods in cases of force majeure. In the event that a product is damaged or destroyed during transport, the company undertakes to replace it. In cases of changes and returns, the company responds within 21 calendar days from receipt of the products. Packaging equusriding.gr undertakes the packaging of your order without any additional charge to you.
Price Policy
The customer always pays the price indicated at the time of the order. The prices indicated on each product refer to final prices including VAT. Warranty The company undertakes to replace any defective product, or product that has been damaged or destroyed during transport. Other Terms equusriding.gr reserves the right to modify, add, change the content or services of the website www.equusriding.gr as well as the prices to modify or renew the terms and conditions of transactions. The company ensures the correctness of the electronic handling until the order is placed with technical means that monitor all stages of data entry, identify any errors in the electronic handling and inform with automatic messages for their correction.
The company maintains a record of all orders for one (1) calendar year (365 days).